Role Responsibilities:

• Customer Support: Assist internal and external users via tickets and email with timely, accurate solutions.
• Documentation: Log interactions, tickets, and solutions to support team efficiency.
• Escalation Management: Handle escalated tickets and create problem records for resolution.
• Proactive Issue Resolution: Identify and resolve issues early to avoid major incidents.
• Customer Meetings: Meet regularly with customers to address and prioritize key concerns.
• Engineering Collaboration: Report bugs and work with engineers while keeping customers updated.

Qualifications:

• Bachelor's in CS, IT, or related field, or equivalent experience.
• Technical Expertise:
  • Knowledge of web services (HTTP, JSON, XML, SOAP, REST).
  • Skilled in Linux/Unix, scripting, automation, and security.
  • Experience with bug tracking tools.
• Strong analytical skills and effective problem-solving under pressure.
• Clear verbal and written communication across all audiences.
• Detail-oriented with strong task prioritization and SLA focus.
• Collaborates well with teams and stakeholders.
• Customer-focused with strong relationship skills.
• Acts quickly and takes ownership of issues.
• Always looking to improve support and service.

Note:

Only shortlisted candidates will be contacted.

Role Responsibilities:

• Support the review of software requirements and specifications to develop an automated testing strategy for a product or release.
• Develop the coding of reusable test functions or components.
• Support and execute automated tests using multiple systems, platforms, environments, or browsers.
• Develop the logging and tracking of defects, reporting of technical issues to development or product management teams, and verifying fixes.
• Create and maintain technical documentation.
• Stay current with emerging trends and technologies in software testing.
• Share knowledge and act as a trusted mentor to junior team members.

Qualifications:

• Bachelor's degree in Computer Science, Quality Assurance Engineering or a related field.
• 2-4 years of experience in quality assurance engineering or related field.
• Intermediate/developing professional expertise of all phases of the testing lifecycle, methodologies, and standards.
• Complete work within guidelines set by your teammates to address moderate, well-scoped issues.
• Proficiency in Ruby.
• Go and MMock experience is a plus.
• Collaborate with others and build internal and external working relationships.
• Ability to work independently with general supervision.
• Excellent communication skills.
• Ability to work effectively in a global, collaborative environment.

Note:

Only shortlisted candidates will be contacted.